BroodstockBilling & Refunds
How billing works
- Keeper, Breeder and Business are paid plans, billed in advance monthly or yearly through Stripe. They renew automatically until you cancel.
- Extra animals on Business are billed with your plan, $10 a month ($100 a year) for each pack of 100. Adding packs is charged to your card right away for the rest of the billing period; removing packs gives a credit on your next bill.
- Manage your subscription in Settings → Billing: change plan from Upgrade (Plans & pricing), and update your card, see invoices or cancel in Manage billing.
- Changing plans: moving to a plan that costs more per year, or switching between monthly and yearly billing, is charged to your card now (minus credit for the time left on your current plan) and starts once the payment goes through. Moving to a smaller plan on the same billing period starts right away, with the difference credited to your next bill (a free first month is never credited back). While a payment is failing, plans can’t be changed until the card is fixed in Manage billing.
- Applicable sales or use tax is added where required.
Refunds
All payments are non-refundable, including when you upgrade. We make every feature easy to understand before you pay: each one has a how-to guide in Records on every plan, and the free Pet plan and demo let you try Broodstock first. Please choose the plan that matches the tools you actually need.
The exceptions are where the law requires a refund, and billing mistakes: if we charge you in error or you are charged twice, contact us and we will correct it.
Canceling
Cancel anytime in Manage billing. Canceling stops future charges. We don’t refund the period you have already paid for.
Failed payments and canceled plans
Hubs created before October 22, 2026: if a payment fails or a subscription is canceled, your operation is treated as the free Pet plan until it is fixed. Your records are kept.
Hubs created on or after October 22, 2026: while a failed payment is being retried, the hub is treated as Pet. Once the plan is canceled or the retries run out, you have 7 days to download your data, then the hub is archived for 30 days and deleted after that (see section 14 of the Terms). Recovering an archived hub costs a one-time $25 plus a paid plan, charged together at checkout. The recovery fee is non-refundable.
Price changes
We will give reasonable notice before changing the price of a plan you are subscribed to. A change does not affect a period you have already paid for.
Questions
Reach us through support@broodstock.app.